Terms & Conditions
Welcome to Nida Trading. These Terms & Conditions govern your use of our website and any business transactions conducted with us. By accessing our website or placing an order, you agree to be bound by these terms.
1. Business Nature
Nida Trading is a manufacturer and exporter of Himalayan pink salt products and marble & onyx handicrafts, supplying to international wholesale and retail clients.
2. Orders & Acceptance
All orders are subject to written confirmation (via email, invoice, or contract). We reserve the right to accept or decline any order at our discretion.
3. Product Specifications
Due to the natural origin of salt and stone products, slight variations in color, texture, size, and weight may occur. Such variations are not considered defects.
4. Pricing & Payment Terms
- Prices are quoted in agreed currency (USD/EUR or otherwise).
- Payment terms (e.g., advance, LC, bank transfer) must be fulfilled before shipment unless otherwise agreed.
- Bank charges and transaction fees are the responsibility of the buyer unless specified.
5. Shipping & Delivery
- Delivery timelines are estimates and may vary due to production, logistics, or customs clearance.
- Risk transfers to the buyer upon dispatch or as per agreed Incoterms (e.g., FOB, CIF).
- Nida Trading is not liable for delays caused by shipping carriers, customs, or force majeure events.
6. Inspection & Acceptance
Buyers are responsible for inspecting goods upon arrival. Any claims must be submitted within the specified timeframe (as per Refund Policy).
7. Intellectual Property
All website content, product designs, images, and branding are the intellectual property of Nida Trading and may not be used without prior written consent.
8. Limitation of Liability
To the maximum extent permitted by law, Nida Trading shall not be liable for indirect, incidental, or consequential damages, including loss of business, profits, or reputation.
9. Force Majeure
We shall not be held responsible for failure or delay in performance due to events beyond our control, including natural disasters, war, pandemics, labor shortages, or government restrictions.
10. Amendments
We reserve the right to modify these Terms at any time. Updated versions will be posted on this page.
Refund, Returns & Claims Policy
At Nida Trading, we aim to supply products according to specifications agreed in writing.
1. Natural Product Variations
Himalayan salt, marble, and onyx are natural materials. Their colour, veins, texture, and patterns may vary naturally from piece to piece. Onyx products may have natural colour variations, but the agreed design and shape will remain the same. Exact natural colour patterns and veins cannot be guaranteed to match photographs or other pieces.
2. Eligibility for Claims
Claims may be reviewed if the wrong product or quantity is delivered, or if goods materially differ from specifications agreed in writing. Buyers must provide clear evidence, such as photographs, videos, or inspection reports, within 3–5 business days of delivery.
3. Non-Eligible Claims
- Shipping or transit damage, subject to agreed shipping terms and applicable law.
- Natural colour, vein, texture, size, or weight variations that are consistent with the agreed product design and specifications.
- Improper handling or storage by the buyer.
- Delays caused by carriers, customs, or external factors.
- Change of mind after order confirmation.
4. Claims Procedure
Claims must be submitted by official email within 3–5 business days of delivery with clear supporting evidence.
5. Resolution of Verified Claims
After reviewing evidence, Nida Trading may offer an appropriate resolution for verified incorrect goods, quantity discrepancies, or material deviations from agreed specifications, subject to written order terms.
6. Returns
Returns are generally not accepted unless expressly agreed in writing before order confirmation. Any agreed return is subject to the written terms for that order.
7. Limitation of Liability
Liability will be handled in accordance with the agreed order terms and applicable law.
Contact Us
For questions regarding this policy, contact [email protected].
